Shipping policy

At Arcane Skull, we carefully prepare and package our crystal skulls and gemstone sculptures to help ensure they arrive safely. Our processing and delivery estimates depend on product availability, production requirements, destination, and carrier service.

1. Order Processing & Production Time

Processing time depends on whether an item is in stock or requires additional production.

In-Stock Items

In-stock items are usually processed within 2–3 business days before shipment.

Made-to-Order or Production-Required Items

Items requiring additional production, carving, finishing, or quality inspection generally need 7–10 business days before shipment, unless a different timeframe is stated on the product page or confirmed with you.

If an order includes items with different processing requirements, the order may require additional preparation time. If we expect a material delay, we will notify you when reasonably possible.

Business days exclude weekends and applicable public holidays. Processing estimates are not guaranteed dispatch dates.

2. Shipping & Estimated Delivery

After an order has shipped, delivery typically takes 10–15 business days, depending on the destination and shipping carrier.

These are estimated transit times, not guaranteed delivery dates. Total delivery time includes processing or production time plus transit time.

Actual delivery may be affected by customs inspections, weather, carrier operations, remote delivery locations, public holidays, and other circumstances.

3. Shipping Costs & Tracking

Shipping charges, if applicable, are calculated at checkout based on the destination, package details, and available shipping methods.

Once your order has shipped, we will send tracking information to the email address provided at checkout. Tracking updates may take additional time to appear after a shipping label is created or a carrier receives the package.

Please ensure that your shipping address and contact information are accurate when placing your order.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless expressly stated otherwise at checkout or agreed in writing, these charges are the customer's responsibility.

Customs processing may extend delivery times. Customers may need to provide additional information or complete customs procedures to receive their packages.

5. Shipping Delays

Once a package is in the carrier's possession, transit times may be affected by circumstances outside our direct control. Estimated delivery dates may change, and we cannot guarantee delivery by a specific date.

However, if your shipment is unusually delayed or tracking information has not updated for an extended period, please contact support@arcaneskull.com with your order number and tracking details. We will review the available information and assist with a carrier inquiry when appropriate.

6. Lost or Missing Packages

If your package appears to be lost, please contact support@arcaneskull.com. We will review the tracking information and, where appropriate, open or assist with an investigation through the shipping carrier.

Carrier investigations may take time, and we may need additional information from you to help resolve the issue.

If the carrier confirms that a package has been lost, we will review the investigation results and order details and work with you toward an appropriate resolution. Depending on the circumstances, available carrier remedies, and applicable law, this may include a replacement, refund, or another suitable solution.

A tracking status marked “Delivered” does not automatically prevent us from reviewing a missing-package report. We may ask you to verify the delivery address, check with household members or building management, and contact the carrier where appropriate.

7. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check your delivery location and with household members, neighbors, or building management where appropriate.

If the package remains missing, contact support@arcaneskull.com with your order number and tracking information. We will review the available delivery records and advise you on the next steps.

8. Damaged or Incorrect Orders

Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact support@arcaneskull.com within 48 hours of delivery and include your order number and clear photos of the item and packaging.

We will review your report and, if approved, arrange an appropriate remedy in accordance with our Refund & Return Policy. Arcane Skull will cover applicable return shipping costs for approved damaged, defective, or incorrect-item claims.

9. Contact Us

For questions about shipping, tracking, delays, or missing packages, contact:

Email: support@arcaneskull.com

Please include your order number so we can assist you more efficiently.